Frequently Asked Questionsالأسئلة الشائعةالأسئلة الشائعة

MoonGate is a Qatar-based administrative and commercial services company that supports business coordination, commercial introductions, documentation flow, KYC/KYB coordination, and structured communication between verified business parties. We operate under our registered commercial and administrative activities in the State of Qatar.

No. MoonGate is not an investment company, financial institution, bank, licensed broker-dealer, fund manager, or regulated financial services provider. MoonGate provides administrative and commercial coordination services only. Any engagement with MoonGate does not constitute an investment offer, financial contract, or regulated financial service.

MoonGate acts as a licensed administrative coordination agent. Specifically, we:

• Coordinate preliminary KYC/KYB document collection and review
• Apply preliminary sanctions screening coordination
• Execute NCNDA agreements before any introduction
• Facilitate structured commercial introductions between verified parties
• Provide administrative support for documentation exchange

MoonGate does not act as a principal, commodity trader, financial broker, escrow provider, or legal advisor at any point.

Yes. MoonGate operates under its registered commercial and administrative activities in Qatar. Commercial Registration: CR 237035. Commercial License: CL 320629. State of Qatar — Area 24, Building 149, Street 220, Doha.

MoonGate offers the following administrative and commercial coordination services:

• Commercial Coordination: Facilitating structured introductions between verified commercial parties
• KYC/KYB Coordination Support: Collecting and reviewing identity and business documents
• Commission Agency: Acting as licensed administrative commission agent
• Deal Workflow Support: Administrative documentation coordination
• Venture Coordination: Supporting venture formation and business coordination
• Coordination Inquiry: Providing access to the coordination platform for verified coordination partys

No. MoonGate does not guarantee any commercial outcome, transaction completion, counterparty performance, payment, product delivery, or financial return. All commercial decisions, risks, and consequences remain entirely with the parties involved. MoonGate's role is limited to administrative coordination only.

No. MoonGate does not hold, manage, transfer, or control client funds at any point. MoonGate is not a payment processor, escrow provider, custodian, or financial intermediary. All fund transfers occur directly between parties through their respective financial institutions.

No. MoonGate does not provide legal advice, legal opinions, compliance certifications, AML/CTF certificates, or regulatory clearances. MoonGate coordinates preliminary administrative document review only. Each party must obtain independent legal, regulatory, and compliance advice from appropriately licensed advisors.

MoonGate operates under the laws of the State of Qatar. All coordination agreements, terms, and policies are governed by Qatari commercial law. Any disputes shall be subject to the jurisdiction of the competent courts of the State of Qatar, unless otherwise agreed in writing.

All website users, coordination parties, inquiry submitters, and coordination participants are subject to MoonGate's full legal framework, which includes 12 documents: Terms & Conditions, Privacy Policy, AML/CTF Policy, KYC/KYB Policy, Risk Disclosure, General Disclaimer, Data Retention Policy, Client Acceptance Policy, Sanctions Compliance Policy, Cookie Policy, Non-Circumvention Notice, and Commodity Trade Risk Notice. See the Legal Center for all documents.

MoonGate collects personal and business data strictly for administrative coordination purposes. Data is handled in accordance with applicable Qatar data protection regulations. KYC/KYB documents are retained for a minimum of 5 years following last engagement. Parties may request data deletion subject to legal retention requirements. See the Privacy Policy and Data Retention Policy for full details.

The following documents are required before any coordination activity:

• Individuals (KYC): Valid passport or national ID, proof of address (within 90 days), AML/KYC declaration
• Companies (KYB): Trade license or certificate of incorporation, beneficial ownership (UBO) declaration, proof of registered address, banking reference or letter of good standing
• Buyers additionally provide: ICPO, BCL/POF as applicable
• Sellers additionally provide: FCO, SGS/Q88, export permits as applicable
• All parties: Signed NCNDA before any counterparty introduction

MoonGate's KYC/KYB process is a preliminary administrative document coordination process only. It does not constitute banking-grade identity verification, regulatory KYC, or legal compliance assessment. The process involves document submission, completeness review, and preliminary sanctions screening coordination. Completion of MoonGate's KYC/KYB process does not constitute any regulatory approval or compliance certification.

MoonGate applies a Sanctions Screening Coordination process as part of its preliminary administrative review. Party names are cross-referenced against publicly available sanctions lists (OFAC SDN, UN Security Council, EU consolidated). This is an administrative step only — it does not constitute formal sanctions clearance or compliance certification. Banks and financial institutions involved in the same transaction conduct their own independent sanctions screening.

MoonGate maintains an AML/CTF Awareness Framework as part of its compliance-oriented coordination process. This includes preliminary document review, cross-referencing against sanctions lists, declining high-risk engagements, and maintaining coordination records. MoonGate is not a licensed AML authority or compliance-oriented coordination provider. Each party remains independently responsible for their own AML/CTF compliance obligations.

Yes. MoonGate reserves the right to decline any engagement at any stage, including after KYC/KYB submission, without providing reasons and without liability to the declined party. Completion of preliminary KYC/KYB does not guarantee acceptance into MoonGate's coordination framework. A decline does not constitute a finding of wrongdoing or non-compliance.

Yes. A Non-Circumvention, Non-Disclosure Agreement (NCNDA) must be signed by all parties before any counterparty details are disclosed. The NCNDA protects all parties' confidentiality, prevents circumvention of MoonGate as the introducing coordinator, and governs fee protection arrangements. All parties are encouraged to have independent legal counsel review the NCNDA before signing.

Submit a commercial inquiry through the Contact page or directly via Buyer Inquiry Form or Seller Inquiry Form. You will need to provide basic details about the commodity, quantity, commercial direction, and your company profile. All submissions are subject to preliminary KYC/KYB coordination before any further engagement.

All parties who submit listings on MoonGate's platform are required to complete preliminary KYC/KYB coordination before their listings are made visible. However, MoonGate's preliminary review is administrative only and does not constitute a guarantee of counterparty legitimacy, financial capacity, or ability to perform. Parties must conduct their own independent due diligence on all counterparties.

The standard coordination workflow follows this sequence:

• Step 1: Submit inquiry with commodity details and company profile
• Step 2: Complete preliminary KYC/KYB documentation submission
• Step 3: Preliminary administrative review and sanctions screening coordination
• Step 4: NCNDA execution (before any introduction)
• Step 5: Structured commercial introduction between verified parties
• Step 6: Administrative documentation support (SPA coordination, POP/POF, etc.)

Deviating from this sequence is a common indicator of fraudulent intent and may result in immediate termination of engagement.

Buyer documents: LOI, ICPO, BCL/POF, KYC package, signed NCNDA.
Seller documents: FCO, SGS/Q88/Assay Certificate, POP, export permits, KYC/KYB package, signed NCNDA.
Joint documents: SPA (Sales & Purchase Agreement), IMFPA (where applicable).
Important: Requesting documents out of sequence (e.g., SGS before NCNDA) is a major fraud indicator. See the full document checklist.

After submitting an inquiry, you will receive an acknowledgment from the MoonGate team. Updates are communicated directly by email. Coordination Parties with active accounts can log in to track coordination status. Contact info@moongateqa.com for inquiry status updates.

Yes. MoonGate reserves the right to terminate any coordination engagement at any stage if: sanctions screening returns adverse results; parties fail to complete KYC/KYB requirements; conduct suggests fraud or misrepresentation; parties deviate from the agreed coordination procedure; or for any other reason MoonGate determines in its administrative discretion.

No. MoonGate does not own, trade, store, take title to, or physically handle any commodity. MoonGate facilitates administrative coordination between verified commercial parties (buyers and sellers) only. All commodity transactions are conducted directly between the parties involved.

MoonGate provides administrative coordination support for physical commodity transactions including: Gold (LBMA-awareness aligned, 999.9 Fine, Dore); Crude Oil (multiple grades); Petroleum Products (D2, Jet A1, ULSD, EN590); LNG / Natural Gas; Urea & Fertilizers; and other physical commodities by inquiry. All engagements require full KYC/KYB coordination and are subject to compliance screening.

MoonGate coordinates transactions using standard Incoterms 2020, most commonly CIF (Cost, Insurance, Freight) and FOB (Free on Board). The choice of Incoterm is agreed between the buyer and seller. MoonGate does not arrange shipping, insurance, or logistics — these are the responsibility of the parties. See our CIF vs FOB guide for more detail.

MoonGate applies LBMA-awareness principles to gold coordination. This means: sellers are required to provide SGS/assay certificates and LBMA-aligned chain-of-custody documentation; MoonGate reviews these documents administratively; independent accredited inspection (SGS, Intertek) is required for all gold transactions. MoonGate does not certify gold provenance, conduct physical verification, or provide LBMA compliance certification.

No. MoonGate does not guarantee commodity prices, market rates, or commercial terms. Commodity prices fluctuate based on market conditions, geopolitical factors, and supply/demand dynamics. All pricing is agreed directly between buyer and seller. MoonGate's administrative coordination role does not include price negotiation, price fixing, or market rate guarantees.

Yes. Independent quality inspection by accredited inspection bodies (SGS, Intertek, Bureau Veritas, or equivalent) is required for all commodity transactions coordinated through MoonGate. For oil: Q88 vessel vetting is standard. For gold: SGS assay and weight certificates are required. MoonGate does not conduct or verify physical inspections — all inspection documents are reviewed administratively only.

Minimum transaction sizes vary by commodity type and are subject to MoonGate's internal review. Generally, MoonGate focuses on mid-to-large commercial transactions. Specific minimums are communicated during the inquiry stage. Contact the MoonGate team with your specific commodity and volume details for eligibility assessment.

MoonGate charges a coordination fee upon successful commercial engagement as defined in a written coordination agreement. No fees are charged for: initial inquiries, KYC/KYB submission, or preliminary review. Fee structures vary by engagement type and are disclosed prior to engagement commencement. Contact the MoonGate team for fee details applicable to your inquiry.

No. MoonGate does not charge upfront fees for initial inquiries, KYC/KYB review, or preliminary coordination stages. Requests for advance payment before any coordination service has been agreed in writing should be treated with caution and reported to MoonGate. Any such request not originating from a formal written MoonGate agreement is not authorised.

Where multiple coordination agents or intermediaries are involved, an IMFPA (Irrevocable Master Fee Protection Agreement) is used to define fee allocation transparently. The IMFPA identifies each party entitled to a fee, the applicable percentage, and the irrevocable nature of the payment obligation upon transaction completion. All parties should have independent legal counsel review the IMFPA before signing.

Fee obligations are defined in the written coordination agreement. As a general principle, coordination fees are due only upon successful commercial engagement as defined in the agreement. If a coordination is terminated before successful engagement, any fee arrangements are subject to the terms agreed in the written coordination agreement. MoonGate does not accept liability for loss of opportunity or commercial damages arising from coordination termination.

MoonGate accepts coordination fee payments by bank transfer in QAR or USD. Payment details are provided in the written coordination agreement. MoonGate does not accept cash, cryptocurrency, or third-party transfers not specified in the written agreement. All payments are subject to applicable banking compliance requirements.

Coordination Inquiry applications are submitted through the coordination inquiry page. The process involves: completing the coordination inquiry application form, submitting required KYC/KYB documentation, undergoing preliminary administrative review, and receiving coordination inquiry confirmation. All coordination inquiries are subject to MoonGate's Client Acceptance Policy and preliminary KYC/KYB coordination requirements.

MoonGate offers tiered coordination inquiry levels providing different levels of platform access, coordination support, and listing visibility. Full coordination inquiry access details are available on the coordination inquiry page. Registration is free and requires completion of preliminary KYC/KYB coordination and acceptance of MoonGate's terms.

Yes. MoonGate applies a risk-based preliminary review to all coordination inquiry applications. Applications may be declined at MoonGate's administrative discretion, without providing reasons, without liability. A declined coordination inquiry application does not constitute a finding of wrongdoing. Declined applicants may reapply after 90 days if they believe circumstances have changed.

Yes. MoonGate reserves the right to suspend or terminate any coordination inquiry at any time if: updated KYC/KYB review identifies concerns; the party breaches terms and conditions or any applicable policy; the party's conduct is inconsistent with MoonGate's coordination standards; or for any other reason determined in MoonGate's administrative discretion.

Registration is completely free. There are no inquiry review fees or access levels at this stage. Simply register to access all active deal listings. Additional details aree subject to the terms disclosed at the time of application. Contact the MoonGate team for current coordination inquiry pricing.

Key risks include: Counterparty risk (parties may misrepresent themselves); Documentation risk (documents may be incomplete or fraudulent); Commodity risk (prices, quality, availability may change); Jurisdictional risk (multi-jurisdiction regulatory complexity); Performance risk (no guarantee any party will perform); Fraud risk (despite screening, fraud cannot be entirely eliminated). Parties must conduct independent due diligence at all stages. See the Risk Disclosure for full details.

Be alert to these common fraud indicators: requesting documents out of sequence (e.g., SGS before NCNDA); requesting advance payment before any written agreement; unusually high returns or guaranteed profits; pressure to act quickly; reluctance to undergo KYC/KYB; counterparties from high-risk jurisdictions; documents with formatting inconsistencies; bank account details that change unexpectedly. If you encounter any of these, contact MoonGate immediately.

Yes — always. Every party engaging in commercial coordination should obtain independent legal, financial, banking, regulatory, and commodity-specific advice before entering any commercial agreement. MoonGate's preliminary administrative coordination does not replace this requirement. MoonGate strongly recommends independent legal review of all commercial agreements, including NCNDA and SPA.

No. MoonGate is not liable for any commercial losses, loss of opportunity, transaction failure, counterparty default, fraud, or any other outcome arising from coordination engagements. MoonGate's role is strictly administrative coordination. All commercial risks and consequences remain with the parties. See the General Disclaimer for the full limitation of liability.

All parties sign an NCNDA (Non-Circumvention, Non-Disclosure Agreement) before any counterparty details or commercial information is shared. MoonGate's internal processes restrict access to submitted information to authorised coordination staff only. Information is not shared with third parties outside the coordination engagement without explicit consent, except where legally required.

Counterparty details are only disclosed after: both parties have completed preliminary KYC/KYB coordination; both parties have signed the NCNDA; and MoonGate has determined the engagement is suitable for introduction. Counterparty information is never disclosed before NCNDA execution.

Yes. Data deletion requests may be submitted to info@moongateqa.com. Requests are processed within 30 business days, subject to applicable legal retention requirements (KYC/KYB documents must be retained for a minimum of 5 years under applicable regulations). See the Data Retention Policy for full details.

In the event of a data security incident affecting personal information, MoonGate will notify affected parties and relevant authorities in accordance with applicable Qatar law. Affected parties should contact info@moongateqa.com immediately if they believe their information may have been compromised.

MoonGate's Venture Coordination service provides administrative support for venture formation, business coordination, and commercial structuring. This includes documentation coordination, KYC/KYB support for new ventures, and administrative facilitation for commercial introductions in a venture context. MoonGate does not provide investment advice, equity funding, or financial services as part of venture coordination.

No. MoonGate does not provide investment capital, equity funding, loans, or any form of financial commitment to ventures. MoonGate's venture coordination role is purely administrative — facilitating commercial introductions and documentation coordination. Ventures seeking investment capital should engage appropriately licensed investment advisors.

Venture coordination is available to commercially registered businesses and verified individuals with a viable commercial venture requiring administrative coordination support. All applicants must complete preliminary KYC/KYB coordination. Applications are assessed on a case-by-case basis. Contact MoonGate to discuss your venture coordination requirements.

Venture coordination may include: administrative documentation support, KYC/KYB coordination for new commercial relationships, structured commercial introductions between venture parties, and documentation workflow coordination. It does not include: legal structuring, financial advisory, tax planning, regulatory licensing, or investment management.

Venture coordination fees are agreed on a case-by-case basis and disclosed in a written coordination agreement before any services commence. Contact MoonGate with your venture details for a fee discussion.

MoonGate's platform offers different access levels based on inquiry access level and KYC/KYB completion status: Public Access (general listings visible to all); Registered Coordination Party (full listing visibility after KYC/KYB); verified coordination party (access to coordination features, deal submission); Corporate Coordination Party (priority coordination support and dedicated access). Full access level details are on the coordination inquiry page.

Coordination Parties can access the coordination portal at coordination portal. Login requires registered email and password. If you have forgotten your credentials, contact info@moongateqa.com for assistance. New coordination parties must complete the registration and KYC/KYB process before portal access is granted.

Yes. Public commercial listings are visible on the Commercial Opportunities page without login. However, submitting inquiries, accessing counterparty details, and participating in any coordination activity requires coordination inquiry registration and completion of preliminary KYC/KYB coordination.

Account suspension may occur for: KYC/KYB non-compliance, breach of terms and conditions, adverse findings in updated screening, or conduct inconsistent with MoonGate's coordination standards. Suspended coordination parties are notified by email. Queries regarding suspension should be directed to info@moongateqa.com.

Yes. inquiry access level changes are available subject to completing any additional requirements for the requested access level. Contact MoonGate to discuss access level upgrade options. access level changes take effect upon confirmation and any applicable fee settlement.

MoonGate can be reached through the following channels: Email: info@moongateqa.com (general inquiries) · abdulla@moongateqa.com (direct contact). Phone: +974 5203 2662. Online: Contact Form. MoonGate responds to inquiries within 2 business days.

MoonGate aims to respond to all inquiries within 2 business days. KYC/KYB review timelines vary by complexity and completeness of submitted documents. Complex inquiries or incomplete document submissions may require additional time. Business hours: Sunday–Thursday, 9:00 AM – 5:00 PM (Doha time, AST).

Complaints should be submitted in writing to info@moongateqa.com with the subject line "Formal Complaint." MoonGate will acknowledge receipt within 2 business days and aim to respond substantively within 10 business days. Unresolved disputes are subject to the jurisdiction of the competent courts of the State of Qatar.

MoonGate's registration details: Company: MoonGate Administrative & Commercial Services W.L.L. CR: 237035. CL: 320629. State of Qatar. These can be verified through Qatar's Ministry of Commerce and Industry. Visit our Verify MoonGate page for additional verification information.